postlistitem-banner

Terms and Conditions

These terms of use (together with the documents referred to herein) tell you the terms on which you may make use of our website, www.coffee1.co.uk (“our site”). By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

Click here for Promotional Terms and Conditions

If you do not agree to these terms of use, you must not use our site.

Other Applicable Terms
These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
  • Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase products from our site, our Terms and conditions of supply will apply to the sales.

Information about us
www.coffee1.co.uk is a site operated by Coffee#1 Ltd (“We”). We are a private limited company registered in England and Wales with company number 4027169 and have our registered office at The Flat White House, Almondsbury, Bristol, BS32 4QW. Our VAT number is GB 762606624.

Changes to these terms
We may revise these terms of use at any time by amending this page.

Please check this page frequently to take notice of any changes we made, as they are binding on you.

Accessing our Site
Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation on our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the law of England and Wales.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products by use to you, which will be set out in our Terms and conditions of supply.

Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, store, distribute, prepare derivative works of and display that content.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.

You are solely responsible for securing and backing up your content.

Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than as set out above, please contact info@coffee1.co.uk

Third party links and resources on our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.

Applicable law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by the law of England and Wales. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trade marks
[“TRADE MARK 1”] and [“TRADE MARK 2”] are UK registered trademarks of Coffee #1 Ltd. The unauthorised use of these trademarks would constitute a violation of our intellectual property rights.

Contact us
To contact us, please email info@coffee1.co.uk
Thank you for visiting our site.

Dog Policy

  • Well behaved dogs only will be allowed into designated doggy areas of our Coffee#1 sites, excluding those in City Centre locations.
  • Doggy areas are denoted by signs and all doggy visitors must be seated within the specific doggy area to avoid any cross contamination or allergic reactions from members of the public.
  • Owners are responsible for the behaviour of their dog at all times.
    • Dogs must not sit on the furniture.
    • Dogs must not eat/drink from crockery.
    • Dogs must not be allowed to defecate or scent mark in the store.
  • Dogs must be kept on a lead and in control at all times.
  • Owners and dogs not adhering to the above will be politely asked to leave and may not be welcome to return at the manager’s discretion.
  • Coffee#1 reserve the right to change or withdraw this policy at any time without prior notice.

Promotional Terms & Conditions

Refer a Friend

  • Offer valid from – 3/02/20
  • Offer valid until 31/12/20
  • Offer valid in all Coffee#1 stores
  • Refer a friend to receive a free coffee voucher for the referer and referee
  • Voucher will appear once the referee downloads the coffee#1 app and makes their first purchase and/or collects stamps using the app
  • The voucher is only redeemable on our hot and cold drinks (excluding bottled drinks)
  • Only 1 redemption per customer ONLY
  • This offer cannot be used or exchanged with any other offer
  • Subject to availability
  • Coffee#1 staff cannot redeem this promotion
  • Coffee#1 reserve the right to withdraw this offer at anytime without prior notice
  • Promoter Coffee#1, Bristol, BS32 4QW

 

 

10% Student Discount

  • Offer valid from 19/09/23
  • Offer valid until 10/09/24
  • Offer only available with the Coffee#1 loyalty app
  • 10% off drinks and food
  • All barista-made Coffee#1 drinks are are included in this offer
  • All Coffee#1 food products are included in this offer
  • To claim – the loyalty app must be scanned at the till
  • The discount will be applied automatically once the app is scanned
  • This offer cannot be used or exchanged with any other offer
  • Offer only available on the Coffee#1 Loyalty app
  • Offer only available to students
  • To claim the offer, the student needs to have verified via the ‘student verification’ section in the app
  • Subject to availability
  • Coffee#1 reserve the right to withdraw this offer at anytime without prior notice
  • Promoter Coffee#1, Bristol, BS32 4QW

 

 

Spin the Wheel

UK, 16+ only.

25th March 2024 to 23.59 GMT on 14th April 2024.

Normal entry restrictions apply.

To Enter: Pay for your next barista-prepared drink in Coffee#1 using the Coffee#1 app (available free on the App store and Google Play). Then, tap the wheel that appears on your screen to find out instantly if you have won a prize. Voucher redemptions & gift card payments are excluded.

  1. This Promotion is only open to legal residents of the United Kingdom who are aged 16 years or over, excluding anyone professionally associated with this Promotion.
    2. Purchase is necessary. Internet access is required.
    3. Promotion Period: 00:01 GMT on 25th March 2024 to 23.59 GMT on 14th April 2024.

 

  1. Winner Selection: All prizes have been randomly allocated within the Coffee#1 app.
  2. The Prizes are listed below
  • 20% Off Large Drinks
  • 50% Off Large Drinks
  • 20% Off Cakes
  • 50% Off Cakes
  • 25% Off Savoury
  • 20% Off #1 Artisan Range
  • Bonus Stamp
  • 5 Bonus Stamp
  1. Winners will be notified immediately if they have won and the vouchers or stamps will be awarded instantly
  2. Prizes are non-transferable and no cash or other alternative to the prizes are available in whole or in part. In the event of unforeseen circumstances, the Promoter reserves the right to substitute an alternative reward of equal or greater value.
    10. By entering, winners agree to participate in any publicity arranged by the Promoter or by its agencies.
  3. By entering this Promotion, all participants will be deemed to have accepted that they are bound by the terms and conditions. Voucher redemptions are excluded.
    13. If things go wrong and, despite the Promoter’s best endeavors, they are unable to administer the Promotion fairly or properly, The Promoter and their affiliated companies are not responsible and have the right to cancel or change the Promotion. They will only do this in exceptional circumstances. The Promoter also has the right to disqualify a participant if they tamper or abuse the entry process and they will not be entitled to the prize if they have acted fraudulently or dishonestly.
    14. No liability is accepted for illegible, incomplete or late entries.
    15. The Promoter will only use the personal details supplied for the running of the Promotion and for no other purpose, unless we have your explicit consent. Your personal details will at all times be kept confidential and in accordance with the privacy policy

16. All entries must be made directly by the person entering the promotion.
17. Bulk entries from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted.
18. The Promoter may refuse to award a prize, or seek its recovery, in the event of an entrant’s fraud, dishonesty or non-entitlement under these terms and conditions.
19. The Promoter cannot accept any responsibility for any damage, loss or injury suffered by any entrant entering the Promotion or as a result of accepting or participating in any prize.
20. The decision of the Promoter shall be final and no correspondence will be entered into.
21. These terms and conditions are governed by English Law and shall be subject to the exclusive jurisdiction of the courts or England and Wales.

 

 

33% Food Voucher

  • Offer valid from 26/03/24
  • Offer valid until 07/04/24
  • A voucher will be awarded once a drink purchase is made – any size
  • To claim – the loyalty app must be scanned at the till
  • The discount voucher will appear in the app wallet automatically after a drink purchase is made
  • The voucher is for 33% off any food item – excludes biscuits and snacks
  • The voucher will be valid for 30 days
  • The offer can only be redeemed once
  • The voucher can only be redeemed once
  • Offer valid in open Coffee#1 stores
  • This offer cannot be used or exchanged with any other offer
  • Offer only available to selected app users
  • Subject to availability
  • Coffee#1 reserve the right to withdraw this offer at anytime without prior notice
  • Promoter Coffee#1, Bristol, BS32 4QW

 

Free Drink Voucher x 2

  • Offer valid from 08/04/24
  • Offer valid until 21/04/24
  • A voucher will be awarded once a drink purchase is made – any size
  • To claim – the loyalty app must be scanned at the till
  • The discount voucher will appear in the app wallet automatically after a drink purchase is made
  • The voucher will be valid for 14 days
  • Offer excluded bottled drinks
  • The offer can only be redeemed once
  • The voucher can only be redeemed once
  • Offer valid in open Coffee#1 stores
  • This offer cannot be used or exchanged with any other offer
  • Offer only available to selected app users
  • Subject to availability
  • Coffee#1 reserve the right to withdraw this offer at anytime without prior notice
  • Promoter Coffee#1, Bristol, BS32 4QW

 

Student 33% Savoury Voucher

  • Offer valid from 05/04/24
  • Offer valid until 19/04/24
  • A voucher will be awarded once a drink purchase is made – any size
  • To claim – the loyalty app must be scanned at the till
  • The discount voucher will appear in the app wallet automatically after a drink purchase is made
  • The voucher is for 33% off any savoury item
  • The voucher will be valid for 24 hours
  • The offer can only be redeemed twice
  • The voucher can only be redeemed once
  • Offer valid in open Coffee#1 stores
  • This offer cannot be used or exchanged with any other offer
  • Offer only available to selected app users
  • Subject to availability
  • Coffee#1 reserve the right to withdraw this offer at anytime without prior notice
  • Promoter Coffee#1, Bristol, BS32 4QW

 

Monday, Tuesday, Wednesday Large Drink – Bonus Stamp

  • Offer valid from 15/04/24
  • Offer valid until 05/05/24
  • Offer valid in all Coffee#1 stores
  • Monday, Tuesday & Wednesday Only
  • 1 – bonus stamp will be awarded once a large drink is ordered and the Coffee#1 loyalty app is scanned
  • Large drinks only – hot or cold
  • Excludes bottled drinks
  • 2 stamps – will be awarded in total
  • Max –2 redemptions per customer
  • Coffee#1 app must be scanned to redeem the stamp
  • This offer cannot be used or exchanged with any other offer
  • Subject to availability
  • Offer only available on the Coffee#1 app
  • Coffee#1 reserve the right to withdraw this offer at anytime without prior notice
  • Promoter Coffee#1, Bristol, BS32 4QW


JOIN COFFEE#1 ON
SOCIAL MEDIA