These terms of use (together with the documents referred to herein) tell you the terms on which you may make use of our website, www.coffee1.co.uk (“our site”). By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
Click here for Promotional Terms and Conditions
If you do not agree to these terms of use, you must not use our site.
Other Applicable Terms
These terms of use refer to the following additional terms, which also apply to your use of our site:
If you purchase products from our site, our Terms and conditions of supply will apply to the sales.
Information about us
www.coffee1.co.uk is a site operated by Coffee#1 Ltd (“We”). We are a private limited company registered in England and Wales with company number 4027169 and have our registered office at The Flat White House, Almondsbury, Bristol, BS32 4QW. Our VAT number is GB 762606624.
Changes to these terms
We may revise these terms of use at any time by amending this page.
Please check this page frequently to take notice of any changes we made, as they are binding on you.
Accessing our Site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No reliance on information
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation on our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the law of England and Wales.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
If you are a business user, please note that in particular, we will not be liable for:
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products by use to you, which will be set out in our Terms and conditions of supply.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, store, distribute, prepare derivative works of and display that content.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
The views expressed by other users on our site do not represent our views or values.
You are solely responsible for securing and backing up your content.
Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than as set out above, please contact info@coffee1.co.uk
Third party links and resources on our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Applicable law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by the law of England and Wales. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Trade marks
[“TRADE MARK 1”] and [“TRADE MARK 2”] are UK registered trademarks of Coffee #1 Ltd. The unauthorised use of these trademarks would constitute a violation of our intellectual property rights.
Contact us
To contact us, please email info@coffee1.co.uk
Thank you for visiting our site.
Dog Policy
Refer a Friend
Birthday Cake Treat – Terms & Conditions
15% Student Discount
Promotion valid until 15/03/26
Promotion only available with the Coffee#1 Loyalty App
Promotion available to all UK-based Coffee#1 Loyalty App users
Stamp Sprint operates via a separate promotional stamp card within the app
Customers will receive one promotional stamp per qualifying transaction
Qualifying transactions include barista-made drinks only (bottled drinks excluded)
The Coffee#1 Loyalty App must be scanned at the time of purchase
Maximum one stamp per transaction
A “promotional week” is defined as Monday to Sunday during the promotion period, with the final promotional week ending on 08/03/26
Customers who collect 3 promotional stamps within the same promotional week will receive one free barista-made drink voucher
The voucher will be automatically issued to the customer’s app wallet
The voucher must be scanned at the till to redeem
Multiple 3-stamp cycles are permitted during the promotion period, provided each set of 3 stamps is earned within the same promotional week
The Stamp Sprint promotion and promotional stamp card will end on 08/03/26
Any unredeemed or incomplete promotional stamps remaining after this date will expire and be removed from the app
Stamps cannot be transferred, carried over, or exchanged
Free drink vouchers must be redeemed before their stated expiry date
Open to UK residents aged 16 or over
Employees of Coffee#1 and anyone professionally connected with this promotion are not eligible to participate
No cash alternative – promotional stamps and vouchers have no cash value
Lost, deleted, or expired stamps or vouchers cannot be reissued
Subject to availability
Cannot be used in conjunction with any other offer unless stated otherwise
Coffee#1 reserves the right to withdraw, amend, or suspend this promotion at any time where necessary
The promoter’s decision is final
These terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales
Promoter: Coffee#1 Ltd, Bristol, BS32 4QW
UK, 16+ only
Promotion Period:
00:01 GMT on [insert start date] to 23:59 GMT on [insert end date].
To Enter:
Pay for any barista-prepared hot or cold drink in Coffee#1 using the Coffee#1 Loyalty App (available free on the Apple App Store and Google Play Store). Once the purchase is complete, tap the present that appears on screen to reveal whether you have won a prize.
Voucher redemptions and gift card payments are excluded.
One game entry per qualifying transaction.
This promotion is open to legal residents of the United Kingdom aged 16 years or over, excluding employees of Coffee#1 and anyone professionally associated with this promotion.
Internet access and a valid Coffee#1 Loyalty App account are required.
A qualifying purchase and app scan are required to enter.
Entries are limited to one game entry per qualifying transaction.
Customers may enter the promotion multiple times during the promotion period.
Prizes are allocated within the Coffee#1 Loyalty App.
Customers will be notified instantly on screen if they have won, and any vouchers or stamps will be issued directly to their app wallet or promotional stamp card.
Prizes available in the promotion include:
25th Birthday 🎁 Free Cake
25th Birthday 🎁 Free Cake
25th Birthday 🎁 20% Off Cake
25th Birthday 🎁 Free Drink
25th Birthday 🎁 50% Off Any Drink
25th Birthday 🎁 20% Off Any Drink
25th Birthday 🎁 Free Savoury
25th Birthday 🎁 50% Off Savoury
25th Birthday 🎁 Free bottle of Coca-Cola, Diet Coke or Coca-Cola Zero
1 Bonus Stamp
2 Bonus Stamps
3 Bonus Stamps
5 Bonus Stamps
All prizes are subject to availability.
Prizes are non-transferable and have no cash alternative.
Vouchers must be scanned at the till to redeem the reward or discount.
Lost, deleted or expired vouchers or stamps cannot be replaced.
Coffee#1 reserves the right to substitute a prize with another of equal or greater value if necessary.
Coffee#1 accepts no responsibility for incomplete or unsuccessful entries.
Coffee#1 reserves the right to withdraw, amend or suspend the promotion where necessary.
Any attempt to manipulate or abuse the promotion may result in disqualification.
The promoter’s decision is final and no correspondence will be entered into.
Personal data supplied will only be used for the administration of this promotion and handled in accordance with the Coffee#1 Privacy Policy.
These terms and conditions are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
Promoter:
Coffee#1 Ltd, Bristol, BS32 4QW
Offer valid before 11am from 24/11/25 until 14/12/25
Offer applies to any regular hot drink from the following:
Latte
Cappuccino
Flat White
Americano
Any Tea
Extra modifiers are not included
Offer applies to the following pastries:
Almond Croissant
Raspberry Croissant
Croissant
Pain aux Raisins
Pain au Chocolat
Offer available in-store only and not valid on takeaway, Click & Collect, or delivery
Available in selected stores only
Subject to availability and while stocks last
Cannot be used in conjunction with any other offer or promotion
Coffee#1 reserves the right to withdraw or amend the offer at any time without prior notice
Promoter: Coffee#1 Ltd, Bristol, BS32 4QW
Offer valid between 11am and 3pm from 12/01/26 until 01/02/26
Offer applies to any regular hot drink from the following:
Latte
Cappuccino
Flat White
Americano
Any Tea
Extra modifiers are not included
Offer applies to the following toasties:
Ham & Cheese Toastie
Mushroom & Emmental Toastie
Cheese & Tomato Toastie
Offer available in-store only and not valid on takeaway, Click & Collect, or delivery
Available in selected stores only
Subject to availability and while stocks last
Cannot be used in conjunction with any other offer or promotion
Coffee#1 reserves the right to withdraw or amend the offer at any time without prior notice
Promoter: Coffee#1 Ltd, Bristol, BS32 4QW
Offer valid after 2pm from 23/02/26 until 15/03/26
Offer applies to any regular hot drink from the following:
Latte
Cappuccino
Flat White
Americano
Any Tea
Extra modifiers are not included
Offer applies to the following traybake cakes:
Rocky Road
Chocolate Caramel Shortbread
Maple Syrup Flapjack
Triple Chocolate Brownie
Blackberry & Apple Crumblejack
Offer available in-store only and not valid on takeaway, Click & Collect, or delivery
Available in selected stores only
Subject to availability and while stocks last
Cannot be used in conjunction with any other offer or promotion
Coffee#1 reserves the right to withdraw or amend the offer at any time without prior notice
Promoter: Coffee#1 Ltd, Bristol, BS32 4QW
Offer valid until 08/03/26
Offer only available with the Coffee#1 Loyalty App
Offer only available in Coffee#1 Dunstable
To qualify, customers must enter the promotional code Dunstable within the Coffee#1 Loyalty App before the expiry date
Upon successful code entry, customers will receive one free barista-made drink voucher in their app wallet
Voucher valid for 14 days from the date of issue
Maximum one redemption per person
How to redeem
Customer must scan the voucher at the till in Coffee#1 Dunstable
The free drink will be applied automatically once the voucher is scanned
Other terms
Includes all barista-made drinks (excludes bottled drinks)
No cash alternative – the voucher has no cash value
Lost, deleted, or expired vouchers cannot be reissued
Offer only available to UK-based Coffee#1 Loyalty App users
Subject to availability
Cannot be used in conjunction with any other offer
Coffee#1 reserves the right to refuse redemption if the offer is suspected to be used fraudulently or in breach of these terms
Coffee#1 reserves the right to withdraw or amend this offer at any time without prior notice
Promoter: Coffee#1 Ltd, Bristol, BS32 4QW
Offer valid until 22/03/26
Offer only available with the Coffee#1 Loyalty App
Offer only available in Coffee#1 West Byfleet
To qualify, customers must enter the promotional code WBYFLEET within the Coffee#1 Loyalty App before the expiry date
Upon successful code entry, customers will receive one free barista-made drink voucher in their app wallet
Voucher valid for 14 days from the date of issue
Maximum one redemption per person
How to redeem
Customer must scan the voucher at the till in Coffee#1 West Byfleet
The free drink will be applied automatically once the voucher is scanned
Other terms
Includes all barista-made drinks (excludes bottled drinks)
No cash alternative – the voucher has no cash value
Lost, deleted, or expired vouchers cannot be reissued
Offer only available to UK-based Coffee#1 Loyalty App users
Subject to availability
Cannot be used in conjunction with any other offer
Coffee#1 reserves the right to refuse redemption if the offer is suspected to be used fraudulently or in breach of these terms
Coffee#1 reserves the right to withdraw or amend this offer at any time without prior notice
Promoter: Coffee#1 Ltd, Bristol, BS32 4QW
Offer valid from 19/02/26 until 22/03/26
Offer only available with the Coffee#1 Loyalty App
Offer – one bonus stamp per Pistachio Cream Bun purchased
Maximum 3 redemptions per person during the promotional period
How to claim
A Pistachio Cream Bun must be purchased
The Coffee#1 Loyalty App must be scanned at the till
The bonus stamp will be awarded automatically once the app is scanned
Other terms
No cash alternative – the bonus stamp has no cash value
Lost, deleted, or expired stamps cannot be reissued
Offer only available to UK-based Coffee#1 Loyalty App users
Subject to availability and while stocks last
Cannot be used in conjunction with any other offer
Coffee#1 reserves the right to refuse redemption if the offer is suspected to be used fraudulently or in breach of these terms
Coffee#1 reserves the right to withdraw or amend this offer at any time without prior notice
Promoter: Coffee#1 Ltd, Bristol, BS32 4QW