Our new app is now available to download
What is the Coffee#1 App?
The Coffee#1 App is a new loyalty system designed to allow customers to collect stamps and earn free drinks securely through their mobile phone. It will also allow customers to link a payment card if they choose for a faster experience at the counter, and will offer exclusive discounts for users to take advantage of.
Why are you replacing the old system?
We have replaced the till system in Coffee#1 and the new tills no longer support the #1Card. As a result we are introducing the app so that there is still a secure way for customers to collect their loyalty stamps.
What about the stamps I had on my #1Card?
When you download the app, you will be able to enter your #1Card number as a promo code and the free drinks you have earned will be added as vouchers in the app. Alternatively, if you do not wish to download the app, hand your #1Card back to the team in store and they will issue vouchers to replace any drinks you had accrued.
I have been given another card by the team in store to collect stamps on. What is it and what should I do with it?
Our stores are issuing Collecting Cards which you can store stamps on until the new app goes live. These cards will store your stamps but cannot be redeemed until the app goes live. Once you download the new app, you can enter the Collecting Card number during the sign-up process by selecting ‘Yes, I have a collecting card’ and entering the card number and pin on the back of the card. The stamps stored will then be added to your app.
What’s the difference between a #1Card and a Collecting Card?
A #1Card is your old loyalty card which you were using before the new tills were installed. A Collecting Card is the temporary card which was issued by the teams after the new tills were installed. Please see the images below for clarification.
When can I download the app?
We expect the app to be available from Monday 16th September. It will be available to download from the Apple Store or Play Store then.
Will I still earn stamps/free drinks the same way?
Yes- 1 stamp will still be awarded for every barista-prepared hot or cold drink purchased (excludes bottled and baby drinks), and every 10 stamps will trigger a free drink.
What are the new features?
The new app will have several exciting features-
My store can’t accept my #1Card but the app hasn’t launched yet. What do I do?
Your barista should be able to issue you with a temporary Collecting Card which can store any stamps you earn ready to transfer to the app as described above. These stamps will not be redeemable until the app launches but will transfer over as stamps and free drinks when the card is linked to an app account.
I cannot/do not wish to download the app. How can I claim loyalty stamps?
Paper stamp cards have been issued to all stores which will allow you to collect stamps and earn free drinks.
I’m not downloading the app- what happens to the stamps on my #1Card?
If you hand your #1Card in at the till your barista can scan the card and issue free drink vouchers to replace any stamps on the #1Card. A free drink voucher will be issued for every full free drink earned and a further voucher for any extra part drink. For example, if your #1Card has a balance of 1 free drink and 1 extra stamp, the barista will issue 2 free drink vouchers- 1 for the free drink earned, and 1 for the extra stamp which you did not have an opportunity to top up to a full free drink.
I have more questions not answered in this guide. Who do I contact?
If you have already downloaded the app please use the in-app help section and a member of the support team will assist with your query. For all other queries please email email@example.com