Our new app is now available to download
What is the Coffee#1 App?
The Coffee#1 App is a new loyalty system designed to allow customers to collect stamps and earn free drinks securely through their mobile phone. It will also allow customers to link a payment card if they choose for a faster experience at the counter, and will offer exclusive discounts for users to take advantage of.
Why did you replace the old system?
We recently replaced the till system in Coffee#1 and the new tills no longer support the #1Card. As a result, we introduced the app so that there is still a secure way for customers to collect their loyalty stamps.
What about the stamps I had on my #1Card?
When you download the app, you will be able to enter your #1Card number as a promo code and the free drinks you have earned will be added as vouchers in the app.
What’s the difference between a #1Card and a Collecting Card?
A #1Card is your old loyalty card which you were using before the new tills were installed. A Collecting Card is the temporary card which was issued by the teams after the new tills were installed. Please see the images below for clarification.
Will I still earn stamps/free drinks the same way?
Yes- 1 stamp will still be awarded for every barista-prepared hot or cold drink purchased (excludes bottled and baby drinks), and every 10 stamps will trigger a free drink.
What are the new features?
The new app has several exciting features-
I cannot/do not wish to download the app. How can I claim loyalty stamps?
Paper stamp cards have been issued to some of our stores.
I have more questions not answered in this guide. Who do I contact?
If you have already downloaded the app please use the in-app help section and a member of the support team will assist with your query. For all other queries please email firstname.lastname@example.org