FAQs
What is the Coffee#1 App?
The Coffee#1 App is the loyalty system designed to award stamps and earn free drinks. It also allows you to link a payment card for a faster experience at the counter and offers exclusive discounts for users to take advantage of.
What about the stamps I have on my card?
When you download the app, you will be able to transfer stamps and vouchers on your card to the app.
#1Card – enter the card number promo code – settings promo codes
App Card – If you have an app card you can transfer your stamps in settings – add a collecting card
What’s the difference between a #1Card and an App Card?
A #1Card is the old loyalty card.
An App Card/ Collecting Card is a temporary card which you can collect stamps with. To redeem the vouchers earned, you need to transfer the stamps to the app. Please see the images below for clarification.
How do I earn stamps?
1 stamp will still be awarded for every barista-prepared hot or cold drink purchased (excludes bottled and baby drinks), and every 10 stamps will trigger a free drink.
Regular offers will be available so you can fill your stamp card quicker.
What are the features?
The app has several exciting features-
- In app payment– you can link a payment card securely to the app allowing you to pay and collect your stamps all in one go.
- Sharing free drink vouchers– you can use your free drink yourself or send the voucher to a friend as a gift.
- In app offers– There will be regular offers in the app which will allow you to earn extra stamps/discounts as an app user.
I cannot/do not wish to download the app. How can I claim loyalty stamps?
The Coffee#1 app is the only way to collect stamps and earn vouchers at this time.
I have more questions not answered in this guide. Who do I contact?
If you have already downloaded the app please use the in-app help section and a member of the support team will assist with your query. For all other queries please email info@coffee1.co.uk