These terms of use (together with the documents referred to herein) tell you the terms on which you may make use of our website, www.coffee1.co.uk (“our site”). By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
Click here for Promotional Terms and Conditions
If you do not agree to these terms of use, you must not use our site.
Other Applicable Terms
These terms of use refer to the following additional terms, which also apply to your use of our site:
If you purchase products from our site, our Terms and conditions of supply will apply to the sales.
Information about us
www.coffee1.co.uk is a site operated by Coffee#1 Ltd (“We”). We are a private limited company registered in England and Wales with company number 4027169 and have our registered office at The Flat White House, Almondsbury, Bristol, BS32 4QW. Our VAT number is GB 762606624.
Changes to these terms
We may revise these terms of use at any time by amending this page.
Please check this page frequently to take notice of any changes we made, as they are binding on you.
Accessing our Site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No reliance on information
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation on our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the law of England and Wales.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
If you are a business user, please note that in particular, we will not be liable for:
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products by use to you, which will be set out in our Terms and conditions of supply.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, store, distribute, prepare derivative works of and display that content.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
The views expressed by other users on our site do not represent our views or values.
You are solely responsible for securing and backing up your content.
Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than as set out above, please contact info@coffee1.co.uk
Third party links and resources on our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Applicable law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by the law of England and Wales. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Trade marks
[“TRADE MARK 1”] and [“TRADE MARK 2”] are UK registered trademarks of Coffee #1 Ltd. The unauthorised use of these trademarks would constitute a violation of our intellectual property rights.
Contact us
To contact us, please email info@coffee1.co.uk
Thank you for visiting our site.
Dog Policy
Refer a Friend
Birthday Cake Treat – Terms & Conditions
15% Student Discount
Free Drink – New Customers – Autumn 2025
Offer valid until 23/11/25
Offer only available with the Coffee#1 Loyalty App
Offer only available to selected Coffee#1 Loyalty App customers, chosen at Coffee#1’s discretion
Offer – one bonus stamp per eligible festive item purchased
Eligible items – all festive drinks, savoury & cakes listed on the Coffee#1 seasonal menu
A full list of festive items can be viewed at coffee1.co.uk/menu-kcal/seasonal-menu
How to claim
The Coffee#1 Loyalty App must be scanned at the till at the time of purchase
The bonus stamp will be awarded automatically once the app is scanned
Other terms
Maximum redemptions – 2 per customer
No cash alternative – the bonus stamp has no cash value
Lost, deleted, or expired stamps cannot be reissued
Offer only available to UK-based Coffee#1 Loyalty App users
Coffee#1 reserve the right to refuse redemption if the offer is suspected to be used fraudulently or in breach of these terms
Subject to availability
This offer cannot be used in conjunction with any other offer
Coffee#1 reserve the right to withdraw this offer at any time without prior notice
Promoter: Coffee#1, Bristol, BS32 4QW
Offer valid until 25/11/25
Offer only available with the Coffee#1 Loyalty App
Offer only available to selected Coffee#1 Loyalty App customers, chosen at Coffee#1’s discretion
Offer – one bonus stamp per seasonal coffee purchase
Eligible items – all Coffee#1 drinks made with Seasonal Coffee
How to claim
The Coffee#1 Loyalty App must be scanned at the till at the time of purchase
The bonus stamp will be awarded automatically once the app is scanned
Other terms
Maximum redemptions – 2 per customer
No cash alternative – the bonus stamp has no cash value
Lost, deleted, or expired stamps cannot be reissued
Offer only available to UK-based Coffee#1 Loyalty App users
Coffee#1 reserve the right to refuse redemption if the offer is suspected to be used fraudulently or in breach of these terms
Subject to availability
This offer cannot be used in conjunction with any other offer
Coffee#1 reserve the right to withdraw this offer at any time without prior notice
Promoter: Coffee#1, Bristol, BS32 4QW
Free Drink Voucher – Corby
Offer valid until 26/10/25
Offer only available with the Coffee#1 Loyalty App
Offer – one free barista-made drink voucher
Voucher valid for 7 days from the date of issue
Redemption restricted to Coffee#1 Corby only
How to claim
The Coffee#1 Loyalty App must be scanned at the till at the time of purchase
The free drink voucher will be applied automatically once the app is scanned
Other terms
Maximum redemptions – 1 per customer
All barista-made drinks are included in the offer (excludes bottled drinks)
No cash alternative – the voucher has no cash value
Lost, deleted, or expired vouchers cannot be reissued
Offer only available to UK-based Coffee#1 Loyalty App users
Coffee#1 reserve the right to refuse redemption if the offer is suspected to be used fraudulently or in breach of these terms
Subject to availability
This offer cannot be used in conjunction with any other offer
Coffee#1 reserve the right to withdraw this offer at any time without prior notice
Promoter: Coffee#1, Bristol, BS32 4QW
Offer valid from 06/10/25 until 19/10/25
Offer only available with the Coffee#1 Loyalty App
Offer only available to selected Coffee#1 Loyalty App customers, chosen at Coffee#1’s discretion
Offer – 50% off one barista-made drink voucher
Voucher valid for 14 days from the date of issue
Voucher awarded after the customer makes a qualifying purchase of any barista-made drink and scans the Coffee#1 Loyalty App
How to claim
Customer must purchase a barista-made drink and scan the Coffee#1 Loyalty App at the till
The 50% off voucher will then be automatically added to the customer’s app wallet
Voucher must be redeemed by scanning the Coffee#1 Loyalty App at the till on a subsequent purchase
Other terms
Maximum redemptions – 1 per customer
All barista-made drinks are included in the offer (excludes bottled drinks)
No cash alternative – the voucher has no cash value
Lost, deleted, or expired vouchers cannot be reissued
Offer only available to UK-based Coffee#1 Loyalty App users
Coffee#1 reserve the right to refuse redemption if the offer is suspected to be used fraudulently or in breach of these terms
Subject to availability
This offer cannot be used in conjunction with any other offer
Coffee#1 reserve the right to withdraw this offer at any time without prior notice
Promoter: Coffee#1, Bristol, BS32 4QW
Offer valid from 23/10/25 until 06/11/25
Offer only available with the Coffee#1 Loyalty App
Offer only available to selected Coffee#1 Loyalty App customers, chosen at Coffee#1’s discretion
Offer – free barista-made drink voucher
Voucher valid for 14 days from the date of issue
Voucher awarded after the customer makes a qualifying purchase of any barista-made drink and scans the Coffee#1 Loyalty App
How to claim
Customer must purchase a barista-made drink and scan the Coffee#1 Loyalty App at the till
The free drink voucher will then be automatically added to the customer’s app wallet
Voucher must be redeemed by scanning the Coffee#1 Loyalty App at the till on a subsequent purchase
Other terms
Maximum redemptions – 1 per customer
All barista-made drinks are included in the offer (excludes bottled drinks)
No cash alternative – the voucher has no cash value
Lost, deleted, or expired vouchers cannot be reissued
Offer only available to UK-based Coffee#1 Loyalty App users
Coffee#1 reserve the right to refuse redemption if the offer is suspected to be used fraudulently or in breach of these terms
Subject to availability
This offer cannot be used in conjunction with any other offer
Coffee#1 reserve the right to withdraw this offer at any time without prior notice
Promoter: Coffee#1, Bristol, BS32 4QW
UK, 16+ only.
Promotion Period: 00:01 GMT on 25th November 2025 to 23:59 GMT on 24th December 2025.
Normal entry restrictions apply.
To Enter:
Pay for any barista-prepared hot or cold drink in Coffee#1 using the Coffee#1 Loyalty App (available free on the App Store and Google Play). Once your purchase is complete, tap the cracker that appears on your screen to instantly reveal whether you’ve won a festive treat.
Voucher redemptions and gift-card payments are excluded.
One cracker entry per qualifying transaction.
Internet access is required.
This promotion is open to legal residents of the United Kingdom aged 16 or over, excluding employees of Coffee#1, their immediate families, or anyone professionally connected with this promotion.
A valid Coffee#1 App account and qualifying purchase are required to enter.
Entries are unlimited during the Promotion Period (one cracker entry per qualifying purchase).
All entries must be made directly by the person entering.
Bulk, automated, or third-party entries will not be accepted.
Incomplete or illegible entries will be disqualified.
All prizes are randomly allocated within the Coffee#1 App. Winners will be notified immediately after opening their cracker.
Festive rewards include (but are not limited to):
FREE ✨ Festive Cake or Mince Pie
50% OFF ✨ Festive Cake
20% OFF ✨ Any Cake
FREE ✨ Festive Drink
50% OFF ✨ Festive Drink
20% OFF ✨ Festive Drink
FREE ✨ Festive Savoury
50% OFF ✨ Savoury
FREE ✨ Bottle of Coca-Cola, Diet Coke or Coca-Cola Zero
✨ 100 FREE DRINKS ✨
Bonus Stamp
2 Bonus Stamps
3 Bonus Stamps
5 Bonus Stamps
Winners will be notified instantly within the Coffee#1 App. Vouchers or stamps will be awarded automatically to the customer’s app wallet.
Prizes are non-transferable and have no cash alternative.
Coffee#1 reserves the right to substitute a reward of equal or greater value if necessary.
The promoter may refuse to award, or seek to recover, any prize if an entrant has acted fraudulently, dishonestly, or is otherwise ineligible.
The promoter accepts no responsibility for entries that are illegible, incomplete, delayed, corrupted, or not received for any reason.
In the event of unforeseen circumstances beyond the promoter’s control, Coffee#1 reserves the right to cancel, amend, or suspend the promotion.
The promoter’s decision is final and no correspondence will be entered into.
Participation in this promotion implies acceptance of these terms and conditions.
By entering, winners agree to participate in reasonable publicity arranged by Coffee#1 or its agencies.
Coffee#1 and its affiliated companies accept no responsibility for any damage, loss, or injury suffered as a result of taking part in the promotion or accepting a prize, except where it cannot be excluded by law.
Personal data supplied during the course of this promotion will only be used for administering the promotion and in accordance with the Coffee#1 Privacy Policy, available at coffee1.co.uk/privacy-policy.
These terms and conditions are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
Promoter: Coffee#1 Ltd, Bristol, BS32 4QW.
Offer valid from 17/11/25 until 21/11/25
Offer only available with the Coffee#1 Loyalty App
Offer only available to selected Coffee#1 Loyalty App customers, chosen at Coffee#1’s discretion
Offer – 40% off one cake voucher
Voucher valid until 21st November 2025
Eligible items – all cakes available in-store
A full list can be viewed on our menu at coffee1.co.uk/menu-kcal
Other terms
Maximum redemptions – 1 per customer
No cash alternative – the voucher has no cash value
Lost, deleted, or expired vouchers cannot be reissued
Offer only available to UK-based Coffee#1 Loyalty App users
Coffee#1 reserve the right to refuse redemption if the offer is suspected to be used fraudulently or in breach of these terms
Subject to availability
This offer cannot be used in conjunction with any other offer
Coffee#1 reserve the right to withdraw this offer at any time without prior notice
Promoter: Coffee#1, Bristol, BS32 4QW
Offer valid before 11am from 24/11/25 until 14/12/25
Offer applies to any regular hot drink from the following:
Latte
Cappuccino
Flat White
Americano
Any Tea
Extra modifiers are not included
Offer applies to the following pastries:
Almond Croissant
Raspberry Croissant
Croissant
Pain aux Raisins
Pain au Chocolat
Offer available in-store only and not valid on takeaway, Click & Collect, or delivery
Available in selected stores only
Subject to availability and while stocks last
Cannot be used in conjunction with any other offer or promotion
Coffee#1 reserves the right to withdraw or amend the offer at any time without prior notice
Promoter: Coffee#1 Ltd, Bristol, BS32 4QW
Offer valid between 11am and 3pm from 12/01/26 until 01/02/26
Offer applies to any regular hot drink from the following:
Latte
Cappuccino
Flat White
Americano
Any Tea
Extra modifiers are not included
Offer applies to the following toasties:
Ham & Cheese Toastie
Mushroom & Emmental Toastie
Cheese & Tomato Toastie
Offer available in-store only and not valid on takeaway, Click & Collect, or delivery
Available in selected stores only
Subject to availability and while stocks last
Cannot be used in conjunction with any other offer or promotion
Coffee#1 reserves the right to withdraw or amend the offer at any time without prior notice
Promoter: Coffee#1 Ltd, Bristol, BS32 4QW
Offer valid after 2pm from 23/02/26 until 15/03/26
Offer applies to any regular hot drink from the following:
Latte
Cappuccino
Flat White
Americano
Any Tea
Extra modifiers are not included
Offer applies to the following traybake cakes:
Rocky Road
Chocolate Caramel Shortbread
Maple Syrup Flapjack
Triple Chocolate Brownie
Blackberry & Apple Crumblejack
Offer available in-store only and not valid on takeaway, Click & Collect, or delivery
Available in selected stores only
Subject to availability and while stocks last
Cannot be used in conjunction with any other offer or promotion
Coffee#1 reserves the right to withdraw or amend the offer at any time without prior notice
Promoter: Coffee#1 Ltd, Bristol, BS32 4QW